FAQs
Have a question for us? We've answered some of our most common ones below:
Candles
What can I do to make sure I'm taking care of my candles?
Trim the Wick: Before lighting a candle, trim the wick to about 1/4 inch. This helps prevent excessive smoking and ensures a clean, even burn.
Create a Full Wax Pool: For the first burn, let the candle burn until the wax pool reaches the edge of the container. This establishes a "memory" for subsequent burns and helps avoid tunneling.
Keep the Wax Pool Clean: Remove debris, such as matches or wick trimmings, from the wax pool to avoid flaring and uneven burning.
Discontinue Use at 1/2 Inch Wax Depth: Stop burning a candle when there is approximately 1/2 inch of wax remaining. Burning a candle beyond this point can lead to overheating of the container.
Reuse: Once the wax is gone, clean the vessel thoroughly and repurpose it!
Are your candles safe?
Our candles are sustainable, ecologically-sound, and pesticide-free. We don't do animal testing, and our products are free from phthalates, parabens and sulfate. Our wicks are made from 100% unbleached cotton.
What size are the candles?
Our candles are poured in vessels that are 3.125 in tall and 3.125 in wide. Each glass is filled with 7 oz of wax, which equates to about 50 hours of burn time. The vessels themselves are 9.5 oz.
How do I access the breathwork and meditation practices?
To access the practices, scan the QR code on the candle label using your smartphone camera or QR code scanner app.
Shipping and Returns
How long will it take to receive my order?
All orders are processed within 1-2 business days. Once your order is shipped, you can expect it to arrive within 3-7 business days, depending on your location. Expedited shipping options are available at checkout for faster delivery.
How can I track my order?
Once your order has shipped, you'll receive a tracking number via email. You can track your package directly through the courier’s website. If you have any issues with tracking, feel free to reach out to our support team.
Do you offer free shipping?
We offer free standard shipping on orders over $100. For orders below that amount, standard shipping fees apply.
Can I change my shipping address after placing my order?
We process orders quickly, so if you need to change your shipping address, please contact us within 24 hours of placing your order. We cannot guarantee changes can be made, but we will do our best to assist you.
Do you accept returns or exchanges?
We are unable to offer returns or exchanges at this time.
What if my item(s) are damaged?
Due to the nature of our products, used candles cannot be returned or refunded. We will replace or refund products that were damaged during shipment if you can provide a photo and receipt within 48 hours of receiving your order to hello@andthenweflow.com.
Do you deliver internationally?
Not yet, but stay tuned!
